Version 1.0 · Effective September 28, 2026
The Wedding Exchange NJ LLC provides tools to report listings, users, and transaction problems, and to resolve disputes fairly. This policy explains how reporting and disputes work on The Wedding Exchange NJ.
Report a listing: Use the Report button on any listing to flag a prohibited item, inaccurate description, or other concern.
Report a user: Use the Report a Problem page to report a buyer or seller for harassment, fraud, or other violations.
Report a transaction: Use the Report a Problem page to open a dispute about a specific order.
Provide a clear description of the issue, the listing or user involved, and any supporting information such as messages or photos.
The more detail you provide, the better we can help resolve the issue.
Our team reviews every report promptly. We may contact both parties for additional information.
We work to reach a fair outcome, which may include listing removal, account action, refunds, or payout adjustments.
For shipped items, contact us within 3 days of delivery to open a dispute.
For local pickup items, contact us within 3 days of pickup if a significant issue is discovered after the exchange.
Where a dispute is resolved in the buyer's favor, a refund may be issued to the original payment method and the marketplace commission will not be charged on the sale.
Where a dispute is resolved in the seller's favor, the sale proceeds as normal and the seller receives their payout.
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