Returns, Refunds & Cancellations

1. Cancellations

Buyers may cancel an order before the seller marks it as Shipped or Ready for Pickup.

After the seller has prepared the item, cancellation requires the seller's agreement.

2. Refunds for Shipped Items

If an item arrives significantly not as described, contact us within 3 days of delivery to open a dispute.

Approved refunds are returned to the original payment method. The marketplace commission is not charged on refunded sales.

3. Local Pickup Items

Pickup items should be inspected at pickup. Once a buyer accepts an item at pickup, the sale is generally final.

If a significant issue is discovered after pickup, contact us within 3 days to discuss options.

4. Dispute Resolution

Both buyers and sellers can use the Report a Problem feature to submit a dispute. Our team reviews each case and works with both parties to reach a fair outcome.